Tuesday, 10 October 2017

New CQC chief inspector: We want to be friendly

The new chief inspector of hospitals has told HSJ the Care Quality Commission “wants to be friendly”, and a “strong partner” in helping trusts improve. Professor Ted Baker told HSJ: “We want to be friendly. I’ve been in some meetings in my time where the regulator comes in and it has been very confrontational. I don’t want the CQC to be like that.”
Speaking in one of his first interviews since becoming chief inspector in August, he continued: “The CQC has to be rigorous and demand high standards. It has to be clear to everyone that we will intervene if we find something unsatisfactory.
“This is not a soft touch approach, but I don’t think regulation is about a big stick as much as it is about influencing and building positive cultures.”
Professor Baker, a former medical director and deputy chief executive in Oxford, does not want providers to ”see regulators as someone that comes in and causes trouble for them when things go wrong, but [instead] as a real strong partner in helping them make sure things are getting better”, he said.
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